Changes between Version 12 and Version 13 of Public/GenAboutUs

Timestamp:

Apr 20, 2023, 10:18:04 AM (13 months ago)

Author:

Boris Horner

Comment:

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Public/GenAboutUs

@@ -45 +45 @@
 The problems customers face are not caused by the unavailability of solutions, but by the fact that they are not used at all or not properly, for example, by choosing the wrong products or setting up the processes in an unappropriate way.
 
-There are several reasons why this can be so. One is lack of knowledge about the existance of better ways of working. This is quite rare. Most technical writers who write their documentation with a word processor are aware of the existance of CCMS. There might be no budget, or there might be, but TD can't convince management to spend the money. TechDoc department managers might be overwhelmed by the many products on the market, and postpone the decision. TD might have bought a CCMS, but one that fails to meet the needs and then they go back to MS Word. There are many reasons.
+There are several reasons why this can be so. One is lack of knowledge about the existance of better ways of working. This is quite rare. Most technical writers who write their documentation with a word processor are aware of the existance of CCMS. There might be no budget, or there might be, but TD can't convince management to spend the money. !TechDoc department managers might be overwhelmed by the many products on the market, and postpone the decision. TD might have bought a CCMS, but one that fails to meet the needs and then they go back to MS Word. There are many reasons.
 
 When we get in contact with new customers, we start with listening to them, about how they work, how they would like to work, how they came where they are and so on. Then we can start to help showing them a way out of the labyrinth. It's amazing how often five days of consultancy can save ten times the money they cost.